Frequently Asked Questions
Free Shipping & Free Returns on All U.S. Orders
Do you have free shipping?
We love free and fast shipping and know that you do, too. So, we offer free shipping on all U.S. orders, no matter the size.
We will ship your order within a business day and send you a confirmation email, so that you and your cats can track your package. Your order should arrive within 3 business days (usually sooner!).
What is your return policy?
We want to make online shopping for Americat Company's made in the USA cat products as easy for you as possible. So, we offer free returns for any reason on unused products within 30 days of purchase.
Please contact us at email@example.com to make a return, and we will provide a prepaid shipping label. After we receive your return, we will refund the purchase price.
Do you ship internationally?
We also ship internationally. At checkout, our website will calculate shipping based on the weight and size of your order. Simply select the shipping option you prefer. You may be charged customs and duties by your country when the package arrives, but we have no way to predict the amount or whether this will occur. This note from an international customer made our day:
"I received the stainless steel cat bowls today. (Fast delivery to Canada!) Coco loves them (so do I). I was in a few different pet stores in the past week, checking out the stainless steel bowls and most were made in India. I am so happy I came upon your website and found your pet-friendly bowls that are safe for her to eat and drink from. Thank you for this wonderful product!!" - Wini
For international orders, we accept returns for any reason on unused products within 30 days of purchase. The buyer is responsible for the return shipping cost.
Can you make ...?
Looking for a made in the USA cat product that Americat Company doesn't offer (yet)? Email us at firstname.lastname@example.org with what new products you'd like to see next. We'll look into it!
We love to chat about cats, so don’t hesitate to reach out. Get in touch with us at email@example.com with any questions, comments, or ideas.